Last updated: October 2026
After-Sales Support
We stand behind the products we sell. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery, and we will provide a solution based on the specific circumstances of your order (replacement, refund, or other compensation).
How to Reach Us
Email lala@lalacasa.com with your order number and photos of the issue (if applicable). We will reply within 2 business days.
How We Handle Cases
Every after-sales request is evaluated individually based on the condition of the item, time since delivery, and other relevant factors. Once approved, refunds are issued to your original payment method, typically within 5–10 business days.
Contact Us
Questions? Email lala@lalacasa.com.